Knowledge Base
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Venue Partner
Customer
Getting Started
Enquiries and Bookings
Booking Updates
Payments
Venue Partner
Getting Started
Your Listings
Enquiries and Bookings
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
Listings
Account Settings
Venue Partner Plans
Online Bookings
Finance
Reporting
General
Back to home
Knowledge Base
Venue Partner
Customer
Getting Started
Enquiries and Bookings
Booking Updates
Payments
Venue Partner
Getting Started
Your Listings
Enquiries and Bookings
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
Listings
Account Settings
Venue Partner Plans
Online Bookings
Finance
Reporting
General
Venue Partner
Get help with listing, receiving enquiries and bookings, communicating with guests and more.
Getting Started
What are the benefits of listing my space on VenueNow?
How do I get in touch with VenueNow?
How do I list my venue on VenueNow?
Can anyone list on VenueNow?
How do I get in touch with VenueNow?
Can you help me set up my VenueNow account?
What is VenueNow and how does it work?
What does it cost to be listed on VenueNow?
How do I change my password?
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Your Listings
What is the Space Score?
Can I link multiple venues to the same account?
What do I include in the "About your space" section?
How do I add a new venue?
How do I appear higher in the search results?
Are there any listing restrictions?
What do I include in the "Amenities & Extras" section?
Can I add more than one venue?
What does "Submit for publish" mean?
How do I add photos to my listing?
What do I add to my Space Description and Photos?
Can I get help setting up my profile and spaces?
What do I include in the "Pricing & Availability" section?
How do I make my pricing public or private?
How to I change the order of my photos
How do I add a new space?
What information do I need to start listing?
How do I edit my listing?
How do I select the type of events I can hold for each space?
How do I edit my Venue's type?
How do I add or remove team members / see what users are on my account?
What is the difference between a Venue and a Space?
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Enquiries and Bookings
When should I expect to get my first booking or enquiry?
Do I have to use the online booking method?
When will I receive payment for an online booking?
Where can I see all of my enquiries and bookings?
How do I contact a customer?
Do I pay a commission if I make a sale?
What is an Online Booking Request?
What is the difference between a Marketplace and Concierge enquiry?
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Venue Partner Plan
Why is VenueNow better than competitors or alternatives?
What makes an exemplary Venue Partner?
Are there any lock-in contracts?
Can I be on VenueNow for free?
Enquiry Credit and Account Management
How do I receive enquiry/booking notifications?
Can I have multiple users managing my spaces?
What insurance am I required to provide?
Can I set my own online booking policies?
How do I change who receives notifications?
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Payment & Fees
Are payments via VenueNow secure?
Is GST included in the payments?
How do I change my payout account?
A customer has asked to pay directly. Is that allowed?
What is a payout?
How do I view past payouts?
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Booking Updates
Can I edit a customers booking?
How do I refund a customer for Online Bookings?
What are Online Booking Policies?
How do I cancel a booking?
Listings
Can I upload packages or offers to my listing?
How does the booking process work for customers using VenueNow?
What are the main requirements to list a venue
What kind of data or insights will I receive about customer inquiries and bookings?
How can I update or make changes to my venue listing (e.g., photos, descriptions)?
Do I need to update my dashboard if I’ve already responded to the enquiry in my inbox?
Can I set my own pricing or offer special rates for different events?
How can I ensure my venue stands out among other listings?
Does VenueNow offer any analytics to track my venue’s performance over time?
What to do if my listings are receiving low enquiry?
How does VenueNow handle disputes between venue owners and clients?
What is a Concierge Enquiry?
Why isn’t my listing appearing at the top of search results?
Do I get access to the customers details when I receive an enquiry?
Where do the reviews on my page come from?
How do I add and edit FAQ's in my listing?
Are there any advertising options available to increase visibility on the platform?
How do I view see my listings view/performance
How do I edit my main landing page descriptions? E.g "Why you'll love this venue"
How do I block out dates when my venue is unavailable or already booked?
Is there a way to communicate directly with potential clients through the platform?
How do I remove a space that is no longer on offer?
I have some expired enquiries that I’d like to reopen in order to respond to them. What steps should I take?
My file is under 10MB, but I’m still getting an upload error. What could be the issue?
Why do I encounter a 0 code error when uploading function packs?
How can I compress my files if they are too large?
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Account Settings
I have multiple venues and use several emails to log in. Can I merge them into one account?
When I log into my account I unable to see the dashboard or my event spaces
I have tried logging into my account but it's not working
Venue Partner Plans
How do I cancel my subscription?
Online Bookings
How can I track my online bookings payout?
Finance
What do I do if there is any dispute/change request on an invoice?
When will I receive a payout for a confirmed booking?
Is there a commission fee for each booking made through VenueNow?
How do I change the venue pay out information for online bookings?
Are there any penalties for cancellations?
What is the commission fee for Concierge Bookings?
Why do I have a late fee on my invoice?
What are the payment options for success fee / subscription
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Reporting
How does reporting work?
