Knowledge Base
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Venue Partner
Customer
Getting Started
Enquiries and Bookings
Booking Updates
Payments
Venue Partner
Getting Started
Your Listings
Enquiries and Bookings
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
General
Back to home
Knowledge Base
Venue Partner
Customer
Getting Started
Enquiries and Bookings
Booking Updates
Payments
Venue Partner
Getting Started
Your Listings
Enquiries and Bookings
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
General
Venue Partner
Get help with listing, receiving enquiries and bookings, communicating with guests and more.
Getting Started
Can you help me set up my VenueNow account?
What is VenueNow and how does it work?
What are the benefits of listing my space on VenueNow?
What does it cost to be listed on VenueNow?
Can anyone list on VenueNow?
How do I change my password?
How do I get in touch with VenueNow?
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Your Listings
How do I appear higher in the search results?
Can I link multiple venues to the same account?
How do I connect a calendar to one of my spaces?
How do I make my pricing public or private?
What are activities?
How do I add photos to my listing?
How to I change the order of my photos
What does "Submit for publish" mean?
What is the Space Score?
How do I add or remove team members / see what users are on my account?
How do I select the type of events I can hold for each space?
How do I edit my Venue's type?
What is the difference between a Venue and a Space?
How do I add a new venue?
How do I add a new space?
What information do I need to start listing?
What do I include in the "About your space" section?
What do I include in the "Amenities & Extras" section?
What do I include in the "Pricing & Availability" section?
What do I add to my Space Description and Photos?
Can I add more than one venue?
Can I get help setting up my profile and spaces?
How do I edit my listing?
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Enquiries and Bookings
Do I pay a commission if I make a sale?
Do the enquiries expire?
Do I pay each time I receive an enquiry?
What are premium insights?
How do you qualify and verify leads?
What is an enquiry?
What if I have an issue with an enquiry?
What is an Online Booking Request?
What is an Instant Online Booking?
Do I have to use the online booking method?
Where can I see all of my enquiries and bookings?
When will I receive payment for an online booking?
Can I review an enquiry or booking before it's accepted?
When should I expect to get my first booking or enquiry?
How do I contact a customer?
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Venue Partner Plan
Why is VenueNow better than competitors or alternatives?
What makes an exemplary Venue Partner?
Enquiry Credit and Account Management
Why do I need to provide bank account details?
How do I receive enquiry/booking notifications?
Can I have multiple users managing my spaces?
How do I change who receives notifications?
What insurance am I required to provide?
Can I set my own online booking policies?
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Payment & Fees
What are the fees for venues?
What is a payout?
How do I view past payouts?
How do I change my payout account?
A customer has asked to pay directly. Is that allowed?
Am I required to issue an invoice to the customer?
Is GST included in the payments?
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Booking Updates
Can I edit a customers booking?
How do I refund a customer for Online Bookings?
What are Online Booking Policies?
