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Knowledge Base

Venue Partner

Venue Partner

Get help with listing, receiving enquiries and bookings, communicating with guests and more.

Getting Started

Can you help me set up my VenueNow account?

What is VenueNow and how does it work?

What are the benefits of listing my space on VenueNow?

What does it cost to be listed on VenueNow?

Can anyone list on VenueNow?

How do I list my venue on VenueNow?

How do I change my password?

How do I get in touch with VenueNow?

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Your Listings

Can I link multiple venues to the same account?

How do I appear higher in the search results?

How do I connect a calendar to one of my spaces?

How do I make my pricing public or private?

What are activities?

How do I add photos to my listing?

How to I change the order of my photos

What does "Submit for publish" mean?

What is the Space Score?

How do I add or remove team members / see what users are on my account?

How do I select the type of events I can hold for each space?

How do I edit my Venue's type?

What is the difference between a Venue and a Space?

How do I add a new venue?

How do I add a new space?

What information do I need to start listing?

What do I include in the "About your space" section?

What do I include in the "Amenities & Extras" section?

What do I include in the "Pricing & Availability" section?

What do I add to my Space Description and Photos?

Can I add more than one venue?

Can I get help setting up my profile and spaces?

How do I edit my listing?

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Enquiries and Bookings

How do you qualify and verify leads?

What are premium insights?

What if I pay for an enquiry and it doesn’t convert?

Do I pay each time I receive an enquiry?

What are unlock credits?

What happens if I don’t accept an enquiry?

Do I pay commission if I make a sale?

What is an enquiry?

What if I have an issue with an enquiry?

What is an Online Booking Request?

What is an Instant Online Booking?

Do I have to use the online booking method?

Where can I see all of my enquiries and bookings?

When will I receive payment for an online booking?

Can I review an enquiry or booking before it's accepted?

When should I expect to get my first booking or enquiry?

How do I contact a customer?

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Venue Partner Plan

Why is VenueNow better than competitors or alternatives?

Can I be on VenueNow for free?

What are the benefits of being listed on the Lite Plan?

What are the benefits of being listed on the Essential Plan?

What are the benefits of being listed on the Professional Plan?

What makes an exemplary Venue Partner?

Are there any lock-in contracts?

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Enquiry Credit and Account Management

What happens if I run out of credit?

Why do I need to provide bank account details?

How do I receive enquiry/booking notifications?

Can I have multiple users managing my spaces?

How do I change who receives notifications?

What insurance am I required to provide?

Can I set my own online booking policies?

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Payment & Fees

How do I connect a card to my account to unlock enquiries?

What are your payment options?

What are the fees for venues?

What is a payout?

How do I view past payouts?

How do I change my payout account?

A customer has asked to pay directly. Is that allowed?

Am I required to issue an invoice to the customer?

Is GST included in the payments?

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Booking Updates

Can I edit a customers booking?

How do I refund a customer for Online Bookings?

What are Online Booking Policies?