A customer has asked to pay directly. Is that allowed?

If the customer made an enquiry then this that's not a problem at all! However, if the customer has submitted an instant booking or a booking request then the payment has already been processed and will be sent through to you in due course.

If they have already sent through the payment and you need to provide a refund, you can email us at venues@venuenow.com or call us at 1300 647 488.