Knowledge Base

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Knowledge Base

Customer

Customer

Get help with finding the right venue for your event, reaching out to the venue partner and changing a reservation.

Getting Started

How do I get in touch with VenueNow?

What is the difference between a Venue and a Space?

What type of venues are on VenueNow?

What is VenueNow and how does it work?

How do I search for a space?

What kind of spaces can I search for?

How do I create an account?

How do I change my password?

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Enquiries and Bookings

Can I talk to the venue before I make a booking?

Am I able to get a refund if I'm not happy with a booking?

Can I enquire to multiple venues?

What happens when I make an Online Booking Request?

Can I book for a space for multiple days?

Can I organise a quote?

What happens when I make an enquiry?

How long will it take to get a response for Enquiries and Booking Requests?

Can I book for the same day?

What happens when I make an Instant Booking?

Can I organise a site visit prior to booking?

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Booking Updates

What security measures are in place?

What is the refund policy?

What are Online Booking Policies?

How do I reschedule my booking?

What if a venue cancels my booking?

Who do I contact if I have issues with my booking?

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Payments

How secure is VenueNow?

Can I get an invoice for my payment?

What payment methods does VenueNow accept?

Is GST included in payments?

How does the payment process work?

When will payment be taken from my account?

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