Knowledge Base

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Knowledge Base

Customer

Customer

Get help with finding the right venue for your event, reaching out to the venue partner and changing a reservation.

Getting Started

How many venues are on VenueNow?

What type of venues are on VenueNow?

What is VenueNow and how does it work?

How do I create an account?

How do I change my password?

Why am I required to verify my email address and phone number?

What is the difference between a Venue and a Space?

How do I search for a space?

What kind of spaces can I search for?

How do I get in touch with VenueNow?

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Enquiries and Bookings

How much does it cost to book a space?

What's the difference between an enquiry, a booking request and an instant booking?

What happens when I make an enquiry?

Can I enquire to multiple venues?

Can I organise a quote?

Why would a venue not accept my enquiry?

What happens when I make an Instant Booking?

What happens when I make an Online Booking Request?

Can I talk to the venue before I make a booking?

Can I book for the same day?

Can I book for a space for multiple days?

Can I put a space on hold when making a booking?

Am I able to get a refund if I'm not happy with a booking?

Can I organise a site visit prior to booking?

How long will it take to get a response for Enquiries and Booking Requests?

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Booking Updates

How do I contact the venue?

How do I manage my bookings?

How do I reschedule my booking?

What if a venue cancels my booking?

What is the refund policy?

What are Online Booking Policies?

What security measures are in place?

Who do I contact if I have issues with my booking?

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Payments

How much does it cost to use VenueNow?

How does the payment process work?

How secure is VenueNow?

When will payment be taken from my account?

A venue has asked me to pay directly. Is that allowed?

Is GST included in payments?

What payment methods does VenueNow accept?

Can I get an invoice for my payment?

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