Knowledge Base
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Customer
Customer
Getting Started
Enquiries and Bookings
Booking Updates
Payments
Venue Partner
Getting Started
Your Listings
Enquiries and Bookings
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
General
Back to home
Knowledge Base
Customer
Customer
Getting Started
Enquiries and Bookings
Booking Updates
Payments
Venue Partner
Getting Started
Your Listings
Enquiries and Bookings
Venue Partner Plan
Enquiry Credit and Account Management
Payment & Fees
Booking Updates
General
Customer
Get help with finding the right venue for your event, reaching out to the venue partner and changing a reservation.
Getting Started
How many venues are on VenueNow?
What type of venues are on VenueNow?
What is VenueNow and how does it work?
How do I create an account?
How do I change my password?
Why am I required to verify my email address and phone number?
What is the difference between a Venue and a Space?
How do I search for a space?
What kind of spaces can I search for?
How do I get in touch with VenueNow?
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Enquiries and Bookings
How much does it cost to book a space?
What’s the difference between an enquiry and booking on VenueNow?
What's the difference between an enquiry, a booking request and an instant booking?
What happens when I make an enquiry?
Can I enquire to multiple venues?
Can I organise a quote?
Why would a venue not accept my enquiry?
What happens when I make an Instant Booking?
What happens when I make an Online Booking Request?
Can I talk to the venue before I make a booking?
Can I book for the same day?
Can I book for a space for multiple days?
Can I put a space on hold when making a booking?
Am I able to get a refund if I'm not happy with a booking?
Can I organise a site visit prior to booking?
How long will it take to get a response for Enquiries and Booking Requests?
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Booking Updates
How do I contact the venue?
How do I manage my bookings?
How do I reschedule my booking?
What if a venue cancels my booking?
What is the refund policy?
What are Online Booking Policies?
What security measures are in place?
Who do I contact if I have issues with my booking?
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Payments
How much does it cost to use VenueNow?
How does the payment process work?
How secure is VenueNow?
When will payment be taken from my account?
A venue has asked me to pay directly. Is that allowed?
Is GST included in payments?
What payment methods does VenueNow accept?
Can I get an invoice for my payment?
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