A venue has asked me to pay directly. Is that allowed?

If you have organised an instant booking or booking request, then this is not allowed. You will already have authorised payment via the VenueNow platform and should not be paying the venue directly. If you proceed, you will be charged twice for your booking.

On the other hand, if you have put in an enquiry and have been in touch with the venue, then organising a direct payment is allowed.

If you have any questions or queries in regards to making payments, please don't hesitate to reach out to our support team. You can call us 1300 647 488 or email us at customers@venuenow.com.au.